FAQ's
General Questions
What is included with my room rental?
Your rental includes use of the banquet room during your reserved time, setup and teardown of our tables and chairs, available A/V equipment you request, and after-hours security if needed.
You’re welcome to personalize your event by bringing in items such as a photo booth backdrop, stage, linens, dishes, or decorations. Just a quick note—setup and teardown must take place within your scheduled rental time.
When will the room be available for me?
You can check into your room at the start of your rental time. Our rental hours are:
*Please note a security guard is required for Friday events running past 8 pm and Saturday events after 7 pm - midnight. This will incur an additional fee and needs to be coordinated 60 days in advance.
All guests and belongings must be cleared from the room by or before the end of your rental time.
Will you provide staff or security for my event?
Yes. A security guard is required for Friday events past 8 pm and Saturday events that go past 7 pm. There is an additional charge and needs to be added at least 60 days prior to your event.
Can I schedule a tour to see the banquet rooms and meet with your rental team?
Yes! We highly recommend scheduling a tour before booking your banquet room rental to help answer any of your questions or concerns. We also offer walk-through appointments 30 days before your event to finalize setup details and ensure everything meets your expectations.
Can I have a rehearsal at your facility?
You may have your rehearsal at our facility, but you may need to rent a room in order to do so. The fee would depend on the number of people, the length of time you would need it for, and room availability. Contact us for options.
Do you have on-site parking?
Yes! We offer over 400 parking stalls in our two on-site parking lots. Parking is available on a first-come, first-served basis and is shared with other Community Center guests and members. All visitors are expected to follow posted parking regulations, including observing speed limits and keeping fire lanes and entrances clear.
What is the best number to get a hold of someone in rentals?
You can contact us at 651-490-4790 or rentals@shoreviewmn.gov.
If you reach voicemail, we may be assisting with a tour or appointment. Please leave a message—we return calls in the order received and do our best to respond within two business days.
For contact on the day of your event see someone at the lower level service desk for assistance.
Banquet Rooms
How many people can fit in the banquet room?
The Shoreview Room accommodates table seating for 256 guests and theater seating for 300. If you don’t use the dance floor for table seating, maximum is 208 guests
The Wedell Community Room accommodates table seating for 220 guests and theater seating for 250. If you don’t use the dance floor for table seating, maximum is 180 guests
These capacities represent the maximum number of people allowed in the room at one time. If your group is smaller, we’re happy to customize the room setup to fit your needs. Final setup details can be arranged up to 30 days before your event.
Are there dance floors in your banquet room?
Both banquet rooms have permanent oak parquet dance floors for your use. The Shoreview Room offers a 624 sq ft dance floor and the Wedell Community room has a 442 sq ft dance floor.
What size tables do you use?
We offer seating at 5-foot round tables (60” diameter), each seating up to 8 guests with matching chairs. We have a limited number of 8ft long tables that can be used for food, gifts, DJ, etc.
Can I bring my own tables and chairs?
Yes, you can bring your own tables and chairs. Please allow extra time for setup and take down. If you need additional time for clean-up after hours, you may add one extra hour for a fee- this must be arranged at least 30 days in advance.
Do you provide table or chair linens, decorations or a stage?
No. You are welcome to bring in your own tablecloths, chair covers, decorations and/or a stage or rent them through a caterer/rental company.
Are there any decorating restrictions?
All decorations hung on the walls must be hung with blue painters' tape or 3M Command Strips. Nothing can be hung from the ceiling, including draping. Candles are allowed in our facility, but they must be in a glass container that goes higher than the flame. No confetti or loose glitter is allowed. Ladders and step stools are not provided, but you may bring your own.
Food and Beverage
Do you have on-site catering?
We do not offer on-site catering, but we have an open catering policy. You are welcome to work with any caterer of your choice.
Do you have a list of preferred caterers and vendors?
No. We recommend using any wedding resource website to find the best options for your budget and location.
Can I hire a food truck for my event?
You are welcome to hire a food truck for your event. We do require a copy of the food truck's current license at least 30 days prior to your event for approval and to provide parking instructions.
Is there a kitchen I can use?
Each banquet room has a kitchen, but it is for MN licensed caterers only—renters and guests cannot use it. To access the kitchen, your caterer must have a valid Minnesota catering license, which must be submitted at least 30 days before your event. There is an additional fee for kitchen use.
Without kitchen access, we cannot provide any way to heat, refrigerate, or store food.
Can I bring in my own liquor?
No. Alcohol service is available through our in-house provider(s). They provide the bar, bartender, and any alcohol you wish to be served at your event. Please contact them directly about pricing and services:
Alcohol must stay within the banquet rooms at all times. Service ends 30 minutes before your rental ends, with last call announced 15 minutes before closing. Bartenders will not serve anyone who appears overly intoxicated.
Audio and Visual
Are the banquet rooms AV equipped? Is there a fee to use the equipment?
Both banquet rooms have a projector, laptop, screen, and microphones. Our laptops can plug into the built-in sound system to play a slideshow or video with sound. Use of this equipment is complimentary with the room rental.
Will we be able to play dance music through your sound system?
No. Our sound system is only for background music and showing videos and slideshows. If you would like amplified music for a dance, you will need to bring in your own sound equipment or hire someone else to do so.
Am I allowed to hire a DJ or band for my event?
Yes! Our AV equipment can play light background music, but it does not get loud enough for a dance. A DJ or band is needed to play music for the event as long as it is not so loud that it disturbs other events in the building.
Payment
How does the reservation deposit work?
A refundable reservation deposit is required at the time of booking and is processed as a payment, not held separately. If all rental policies are followed and there is no damage to the room, the deposit will be refunded. The City will issue the refund approximately 14 business days after the event, provided the terms of the contract have been satisfied.
When do I need to pay for my reservation?
The refundable reservation deposit is due at the time of booking banquet rooms. The room rental fee and security fee are due at least 60 days prior to your event; these payments are non-refundable.
How do I pay for my reservation?
We can take payment in person with any major debit or credit card, check, or cash. You can also pay online through your Shoreview account.
How do I get my reservation deposit back after my event?
If the room is left in good condition and all policies are followed, you’ll get your reservation deposit back. Refunds are processed approximately 14 business days after your event and returned to your original payment method or by check if needed.
What is your cancellation policy?
All cancellations will result in the loss of the reservation deposit. Cancellations made less than 60 days will forfeit all fees paid. We encourage you to book thoughtfully, as all payments are non-refundable after this point.
Cancellations must be submitted in writing and can be sent to rentals@shoreviewmn.gov.